Find a reputable business?

Complaints and Resolutions

Payoneer complaints

Read Complaints File Complaint View Full Report

150 West 30th Street Suite 500
New York, NY 10001 | Get Directions

(800) 251-2521

http://www.payoneer.com

For business hours please contact (800) 251-2521.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,535.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

6 complaints against Payoneer closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

6 complaints against Payoneer

Sort by

11/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $53.00 Amount Settled: $0.00

Customer Complaint

10/26/2023

I was using service of Payoneer..One day I received notification that $53 have been deducted to my account, transaction was made for any merchant whom I didn't know. I immediately complain to Payoneer for that transactions. After some days I received refund of $26.70 and I was asked that $26.70 are pending and will be refunded within 90 days. I took patience ..But after some days Payoneer deducted maintenance fee $30 whilst I had already paid maintenance fee for the same year. I asked them then they replied that when I made a complaint for the unauthorized transaction, they deactivated my card and after when I received a refund of $23.70 so the issued me a new one so that's why maintenance fee again they deducted. Now the point is this . Firstly they deducted the maintenance fee twice for the same year and for that account which they couldn't protect from unauthorized transactions. Second: Before some days I received a notification of receiving money of $23.70 from that merchant but the transaction was incomplete and under process but when completed again sent back to the same merchant I didn't get anything. So maybe they are manipulating there customer because I received refund of $23 which cost me maintenance fee of $30. And now, 90 days have passed but I didn't receive my refund. So please take strict action so that they can value the customers Resolution Sought 90 days have passed but I didn't receive my refund. Just Inform them to be acted honestly and value thier customers

7/9/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $440.00 Amount Settled: $0.00

Customer Complaint

6/20/2023

After an extensive screening process & detailed compliance submittal, I was finally approved for using Payoneer as a Platform to make a "secured " or so I was told, payment with my Debit card to an already established Payoneer Services Member. Before this Transaction, being a new customer I specifically inquired with Payoneer Customer Service , on Several Recorded Conversations, that if the Seller were to default or not deliver my product in any way, if my purchase would be protected by Payoneer & that I would be refunded.. I was assured that I absolutely would be. THEY LIED! The seller (per Payoneer), immediately upon receiving the funds, said the seller withdrew the funds, & closed the account. I went through every claim, dispute & escalation process Payoneer had. In this process,I only t only have been denied any refund or liability. The seller has been to date responding daily to emails about the case, saying Payoneer is the one who closed the account & denied access to the funds, while during these proceedings, Payoneer has continually done nothing but hang up on me, Not called me back when they said they would, and be very short & unhelpful even though I've never raised my voice or been disrespectful.. It amazes me that they would have no protection for their customers, & allow a Seller on their platform to do this, if it is as they say. Upon more research of Payoneer doing things like closing accounts & denying funds without explanation, speaks volumes. Resolution Sought Refund my $440.

Company Response

6/26/2023

Thank you for contacting Payoneer. For all your customer service needs — including your Payoneer Account status, receiving and sending payments, prepaid card, withdrawal to bank, refer a friend, mobile app, and more — please visit our Support Center*. Please note that this email address is not for customer queries. For account-related inquiries, you must use the Support Center info above. Your message will not be replied here. With kind regards, Payoneer Team

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile