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PaySafe complaints

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2 South Biscayne Boulevard Suite 2630
Miami, FL 33131 | Get Directions

(800) 327-0093

http://www.paysafe.com

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Total Amount in Dispute:
$2,750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PaySafe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PaySafe

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,750.00 Amount Settled: $0.00

Customer Complaint

2/24/2023

This complaint is to Paysafe risk management from Houston to an agent there named TYESHA. We had to call multiple times to resolve this issue and still nothing. You closed our account after accepting 2 payments from our customers and keeping the funds for absolute no reason. Cancelling and stopping us to have access to the authorized.net and your service sites to issue a refund to our customers. After few phone calls we were told that you will release the first transaction funds. We received a deposit of $1,882.47 which is short $867.57. fraudulent company with fraudulent fees you just play with your merchants funds. As a processing merchant Paysafe have ruined our image with our customers causing this massive inconvenience. We send email to Tyesha which works at their Houston risk management department and received no reply. VIN GOL / we is a fine jewelry brand registered with the state of California. our customers really depend on our delivery deadlines as they purchased from us involves big events like engagement plans/parties/gifts. This delay and lack of communication from paysafe / Tyesha has cause 2 of our customers to miss their plans and ruined our name with them. WE REQUEST EITHER TO CORRECT THE DEPOSITED AMOUNT OR REFUND OUR CUSTOMERS. We will process our payments with processing company. We received a deposit for $1,882.47 can you please clarify which transaction is this deposit for. We had 2 transaction pending. Resolution Sought Either release the remaining $867.57 to us or issue a full refund to our customer so they can pay us using another merchant account.

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