Complaints for PDS in Brea, CA - 100051240

P.O. Box 2337
Brea, CA 92822 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive or misleading advertising, and failure to send magazines as agreed. Customers complain they receive subscription renewal notices for various magazines the company claims to represent. Customers complain in some cases they pay the invoice amount, but fail to receive their monthly magazine delivery. In other cases consumers report they do not hold any magazine subscription, and that the renewal is actually a solicitation for a new service. Several complainants report when contacting the publisher after not receiving their subscription, they learn that the company has not been authorized to bill , send renewal notices, or collect any money on their behalf.

The company responds to complaints by agreeing to cancel the subscription and issue a refund or credit. In other cases the company agrees to remove the complainant from their contact list, or, they contend that their mailed “Renewal/Solicitation" notice is designed to be used for solicitation or renewal purposes depending on the situation, and contend that the notice displays required disclosures on the reverse side of the invoice.

Complaint Closing Statistics

0 complaints against PDS closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

PDS complaints