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Peabody Auto Body complaints

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70 Peabody Road
Vacaville, CA 95687 | Get Directions

(707) 898-7313

http://www.peabodyautobody.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Peabody Auto Body closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Peabody Auto Body

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6/29/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

I got work done from them that involved removing the wheel to do undercarriage work. Now, I cant get my wheel off and they're refusing to fix the lug nuts that broke off after there work came to take it off. Resolution Sought For them to fix it with no cost.

Company Response

6/17/2021

Customer requested front suspension repairs, once completed, additional recommendations were made including wheel hub and advised not safe to drive, customer declined and drove off. Shop received a call 2 month later, customer stated car is inoperable, due to other failure; has attempted to change tire on the ground with out proper tools. Shop offed to send Roadside provided to help change tire, road side technician advised lug is stuck. Shop declined stud replacement due to damaged caused by driving on defect wheel hub, directly correlated with wheel studs. Shop offered to replace studs at no cost with paid service of initial recommendation; replace wheel hub. Text, call, and receipts records can be provided.

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