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Peacock Automotive complaints

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137 Auto Mall Blvd.
Hardeeville, SC 29927 | Get Directions

(843) 288-0550

http://hiltonheadvolkswagen.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Peacock Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Peacock Automotive

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9/6/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/13/2021

I bought a car over the internet on July 5, 2021. I put a 5000 down payment with my American express. On July 12 they sent a notary to my house in New York to sign a stack of papers, fingerprint me, and I wrote a check for 10,000 which the notary placed in an envelope and returned to Hilton Head Volkswagen. I waited until July 20 and I called hilton head vw and found out my check for 10,000 was lost. Could I please cancel. Check a ND I overnighter a new one on July 20. I hired a car carrier to bring to New York, he picked up July 24 at hilton head and delivered on July 25 to my home at 8 pm. The car was delivered with 2 keys on July 25 Absolutely no paperwork. I called hilton head on July 26, they apologized, they would send out immediately, received 2 days later a temporary plate on July 29 effective July 5 until August 5. No other paperwork so I can register in New york. I have made numerous calls to hilton head vw ,to the point where they don't answer the phone, even though I have left my phone number everything. My salesman Greg doesn't even answer my texts. Since Aug 5, my car has set in my yard can't get papers to register in New York and my first payment is due Aug 19 2021 to a car I can't drive Resolution Sought Finish the sale so I can complete and get my plates for new york state. I own a car I can't drive.

Company Response

8/25/2021

Ms. Merkt's tags and registration were completed by NY on 8/16/21, overnighted to her via FedEx (774533136217), and delivered on 8/17/21. We apologize for any inconvenience this process may have caused.

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