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Peak Heating and Cooling complaints

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270 South Maple Street
Grant , MI 49327 | Get Directions

(231) 237-7969

https://www.peakheatingcooling...

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Peak Heating and Cooling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Peak Heating and Cooling

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6/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

5/6/2021

Signed an agreement for a 5 ton central air unit with 3 Blower heads, a remote, and monitor, in end of May 2020. The unit was to be installed in the PM hours for a medical grow. Part owner Juan had told me they Do not carry the 5 ton units at his premise and that I would have to pay $2,000.00 extra for that specific model to be shipped directly to my house before we could set up the installation time and it could be guaranteed. On June 11, 2020 Peak workers showed up to my property in their own vehicle carrying a unit to be installed that particular day. After a phone call to Juan to remind him that this was a medical grow and the work could NOT be performed until after 8pm on ANY given day for this particular installation. The time WAS rescheduled and only 2 heads (blower) were installed and I never received the 3rd head that was supposed to be installed on a later date when we would need to run the unit on full. Sometime around September 2020 we noticed that the air wasn't keeping up and called to have the 3rd head installed. Juan again spoke with my boyfriend Chris Rector and told him that if we add a 3rd head that we would have to change the other heads out because the unit only pushed out 5 tons. As this made me scratch my head because I remembered the original agreement. So I took the back panel off the Unit that Peak installed on June 11, 2020 and found out that they brought me a 4 ton unit instead of a 5 ton unit. Resolution Sought I want exactly what I asked for and I want them to take this one back out and install the one we signed and agreed on. I have asked them a couple times now and nothing has been done. If this doesn't work I'll be forced to take this to court.

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