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Peak Living Property Management complaints

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2054 West Grove Parkway Suite D
Pleasant Grove , UT 84062 | Get Directions

(385) 375-3185

http://peakliving.com

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Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Peak Living Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Peak Living Property Management

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7/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

5/20/2022

I live in one of the properties under this company in Tennessee. The property name is 300 Hickory apartments and I and I have been living with elite for for weeks now and it seems like the office staff does not care that there is a leak in my apartment despite me paying for my rent on time and they agreeing to provide maintenance. The apartment units are old and outdated and everything needs to be properly fixed and they're cutting corners and not fixing anything so there are continuous issues Resolution Sought Reimbursement for rent paid and Inconvenience

Company Response

7/1/2022

The complainant's issue was addressed. In March 2022 when the original request was put in our maintenance team addressed this and notified that the leak was resolved, and dry wall repairs were needed. However, a second leak was reported before repairs were made to the ceiling. This leak was resolved by our contracted plumber. We also had a new water heater installed in her unit. Drywall and carpet cleaning was completed on Thursday, 6/2/2022. Her concern has been closed at 300 Hickory Apartments.

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