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Pearl Garden Landscapes LLC complaints

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862 Loma Pinon Loop NE
Rio Rancho, NM 87144 | Get Directions

(505) 304-3750

http://www.pearlgardenlandscap...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pearl Garden Landscapes LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pearl Garden Landscapes LLC

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12/19/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

11/10/2021

Cement has cracks and hairline, drip line was install incorrectly had no connection the flower bed did not have black soil but was dessert dirt with glass, sticks & rocks. It was a mess. Resolution Sought A refund would be nice. But, I want to warn others about this guy. He is a liar. He has no knowledge or skills or education in the field. Do not hire him. Save yourself, spread the word. I wish someone had warned me.

Company Response

12/7/2021

this is the first time we've seen this . As for MS. Dorothy She has my Number if She wants to talk about Anything she can contact me. Thank you.

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