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Pearle Vision complaints

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1243 West Boughton Road
Bolingbrook , IL 60440 | Get Directions

(630) 679-0900

http://www.pearlevision.com/pv...

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Total Amount in Dispute:
$949.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pearle Vision closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pearle Vision

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4/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $948.78 Amount Settled: $0.00

Customer Complaint

3/7/2024

Bought glasses and 2 weeks later they are broken. No manager works in the store. They said maybe Friday. Today is only Tuesday. Resolution Sought Refund.

Company Response

4/10/2024

Company states; We would like to extend our sincere apologies to Mr. Siebert. He came to the store and encountered a new team member that gave him a schedule that was not correct. Our store managers are in the office 6-7 days per week between them to ensure customers have a great experience and the service they deserve. He came to the location on Wednesday te following day to meet with a lab expert that has 30 years' experience working with prescription eye glasses, frames, adjustments and repairs. The store manager was also present when he arrived. His glasses were not broken, however, the nose piece became loosened from the frame, Jon the manager put it in place and gave him a few more nose bridge replacements, should he need them at no charge. The customer has not contacted the store in regards to any problems or concerns he is having with the product. When receiving this letter and noticing his purchase price he claimed was $948.78, I reached out to him to ask if there was another product he was unhappy with, since he paid a total of $243.41 for merchandise and exam with the optometrist. He was not willing to discuss, called me a profanity name and we disconnected the call.

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