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PECO Energy Company complaints

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2301 Market Street, Stop N5-1
Philadelphia, PA 19103 | Get Directions

(800) 494-4000

https://www.peco.com

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Total Amount in Dispute:
$2,988.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against PECO Energy Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against PECO Energy Company

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9/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $488.46 Amount Settled: $0.00

Customer Complaint

8/19/2022

I requested a transfer of service on 6/10/22. In stead pepco continues to charge me for the previous residence of 13942 king george way, upper Marlboro, md 20772 AND the new address too. I told them this was in error and I am not responsible for the previous address and even when I gave them the owner/landlords information and advised her managing company even took the keys on 6/30/22 where I had no physical access to the residence they still keep telling me I have to pay for it. I asked to speak to a supervisor and was told none were picking up with threats if I don't pay their bill by 8/26/22. I am. I am not paying the new tenant/landlord bill when I have proof I was not in nor did I have access to that prospers after 6/30/22 ams peoco even admitted in their records they were told to start service at my new residence on 6/10 which was a transfer of service request! I filed a complaint on 8/16/22 and they ignored me and tried to pressure me into paying someone else's bill! Resolution Sought Recalculate my bill and charge the current resident/landlord their bill! From at least 6/30/22 -8/16/22. I am not paying for anything after 6/30/22 as pepco failed to transfer service ans instead just added a second account failing to stop service at the previous address even though it was a transfer of service.

9/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

What is it going to take to get PECO to stop sending Asplundh? They are unsupervised, are very poorly trained as what they can and can not do. I am sick and tired of them coming onto my property unannounced, damaging property, walking on shrubs, flower beds, climbing fences and climbing up trees putting holes into someone's property, having no respect for people's property. Enough is enough, it has to stop. After I chased them off my property, my neighbor called asking who and why were they half way up her yard. I have seen them trim trees that are not near any lines which the cost for this work is reflected on my bill. I guess I have to start filming it till I get enough to file a suit. Your company has no legal right to come on my property and you only have the right to trim trees from your property that are hanging over onto yours. This is not the first time I have had to send a letter about this matter. Resolution Sought Stop sending people who trespass on my property unannounced.

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