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Pee Dee Building Systems complaints

2201 E Bobo Newsom Hwy
Hartsville, SC 29550-7221
| Get Directions

(843) 383-5041

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Total Amount in Dispute:
$872.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

1 complaints against Pee Dee Building Systems closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Pee Dee Building Systems

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8/2/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $872.15 Amount Settled: $0.00

Customer Complaint

7/17/2026

I ordered an enclosed are car port. The salesmen was Michael. I put down $872.15. After a few days of looking at our property, we realized that the carport would be a lot tight to park our vehicles. So, we call a couple days later because we had to wait until the company came back from vacation. We was told to don't call Pee Dee Building, to call New Mart Building. We called New Mark Building and we spoke to Cyrstal. We didn't want to cancel the order, We just wanted to break the Carport apart. We didn't need the three (3) sides. includes (Two sides and One Back) Cyrstal changed the order and told us the difference. We were happy. The next day, the salesmen Michael called me and said I would not get any carport because I didn't go through him. That I needed to come back to Pee Dee and revamp the contract. I was told Pee Dee didn't have anything to do with our contract anymore because it was in the hands of the builders now. I don't know why Michael (the salesman) is unhappy. We decided to cancel our contract and get our refund. They are telling us that we do not get any refund. The car port has not been in production. He said after 3 days we do not get any money back. We should get something back. I understand there is a fee but not the whole $872.00 Resolution Sought be fair and return deposit

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Company Response

7/27/2026

He refused to acknowledge that he signed a contract- he wanted us to make changes to the contract– he waited a few days to reach out, when we told him he would need to sign a new contract he did not want to sign a new contract- he wanted to cancel but it had been more than 10 business days.

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Customer Rebuttal

7/29/2026

I really wanted a carport. So, my wife and I went to this PEE DEE BUILDING excited after getting our concrete laid to prepare for the carport. I thought I measured correctly, but my wife and I realized that the (inclosed) carport would be too tight to maneuver our large vehicles in and out of our driveway. The carport was still 4-6 weeks away from being delivered and installed. I had just spoke with the builder and they never started the building as of yet. So, We went back to Pee Dee Builders to cancel the order. It was a week after we put $817.00 deposit down for a $7,000 dollar carport. Pee Dee Builders to us that we were crazy and the worse we were the worses customer they have ever met and that we were not getting any of our deposit back because there policy is written in stone that we had to cancel our order within 3 days of placing the order. I could see PEE DEE BUILDING taking a penalty fee from the $817.00 but no they take the whole deposit. We was never mean to them or crazy. Why take our deposit if we were so crazy. What does that have to do with getting our deposit of $817.00 dollars back. I am Veteran on a monthly income and struggling. This company claims that they ha

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Company Final Response

7/30/2026

Let us set the derogatory words you said over the phone, in the transcript of BBB, and your blatant lying aside. You signed a contract and waited 10 BUSINESS days to cancel when the contract specifies, deposit is non-refundable after 3 BUSINESS days. It does not matter if construction has started or not, you exceeded the specifications set by the contract, so you shall abide by it's contents. We ask Business Consumer Alliance to inquire the Better Business Bureau's transcript that will show a great deal of this conversation as proof and deny this complaint.

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