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Pee Dee Electric Cooperative complaints

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1355 Easet Mciver Road
Darlington, SC 29532-8112 | Get Directions

(843) 665-4070

http://www.peedeeelectric.com

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Total Amount in Dispute:
$543.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Pee Dee Electric Cooperative closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Pee Dee Electric Cooperative

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3/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $543.00 Amount Settled: $0.00

Customer Complaint

2/7/2022

We have been with pee dee electric for many years and just because we was late and had our power disconnected once . In all these years . Because of being out of work due to getting sick and testing positive for the covid and being put into the hospital .I came home to power being out they went up on my deposit we already had a deposit on file for 380 and now they are saying because we had our power cut out its now 545 and our light bill is this month is already 300 dollars and they are asking the rest of the deposit or they will turn our lights out again Resolution Sought We feel this is a rip off and unfair to the people out there that are struggling sometimes and this matter needs to be looked into they are price gallging

2/24/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/3/2022

I live at Fork, SC my electric meter is about seven feet off the ground. I am not able to read my meter. I am 70 years old. I pay rent and electric is not included I complained to PeeDee electric about this and since the bill is in Landlord s name they said he would have to authorize me to discuss this matter in detail. Resolution Sought Electric meter lowered so I can read it.

Company Response

2/14/2022

Company states: Ms. Baker is correct in that she would need to be authorized for us to discuss.

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