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Pelican Products, Inc complaints

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23215 Early Avnenue
Torrance, CA 90505 | Get Directions

(310) 326-4700

http://www.pelican.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pelican Products, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pelican Products, Inc

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3/22/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

2/23/2026

I purchased 3 flashlights from them, I requested lighbulb replacements for them since they had gone out, they informed me they no longer carried replacements bulbs, so they told me they would send a replacement flashlight, but wanted me to submit 3 photos of each flashlight, including model number, the whole flashlight, and one taken apart. I submitted the photos, but Pelican is stating they did not receive the photos, I had an agent at T-Mobile assist me in sending the photos. I sent again, and they said they only recieved one photo of one flashlight and 18 of the other but could not make them out. Pelican then asked me to send me one photo and they would replace the flashlights, but wanted me to provide my credit card info. I declined giving my card info. The agent stated they would send me the replacements, if I sent $10 and the flashlights with a tracking number. Which is going to cost me additional funds to send them when they are covered by a lifetime warranty. Which was opposite what the last communication was I had with them, when they stated they would just sent me replacements. Ref number : RMA#60499258 Resolution Sought The replacement of the 3 flashlights.

Company Response

3/20/2026

Per Consumer: Everything has been rectified. I'm very, very satisfied with how the guy that called me, his name was actually... Tony Little, he said he was very, he was apologetic I highly recommend it's a good product

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