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Peninsula Truck Lines, Inc. complaints

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1010 South 336th Street Suite 202
Federal Way, WA 98003 | Get Directions

(253) 929-2000

http://www.peninsulatruck.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Peninsula Truck Lines, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Peninsula Truck Lines, Inc.

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1/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/3/2023

The Peninsula delivery truck is using Moon Palace private property to make a delivery at the business next-door, which is Fire and Water at 9:53 AM December 29, 2022. There is a public street in front of the business, Fire and Water, and they will not use this because it's not convenient .This is the third incident previous incident occurred on November 2021 and August 2021. I have called and talk to Tim and explained to him about the truck again, and he said he will take care of problems and I called to talk to Tim then for the third time it still has not been resolved and I explain to Tim that I didn't want to get in a physical confrontation with the driver and somebody getting injured or killed. They are clearly using private property, which is my parking lot to make a delivery that's not even to my business and I have my parking lot posted no trespassing. This a Preventable problem. Resolution Sought I would like Peninsula truck lines to stop using my parking lot as a delivery dock and Tim phone number 253-929-2048 if this continues, I will have to get in the physical confrontation with the driver or the police might get called or somebody might get hurt. This is a preventable problem that continues.

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