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Penland Automotive, LLC complaints

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100 Fleming Street
Laurens, SC 29360 | Get Directions

(864) 520-2815

http://www.penlandautomotive.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Penland Automotive, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Penland Automotive, LLC

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6/8/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2022

I was Not Protected from Penland Automotive who was in full violation of FTC rules. * Unknown at time of purchase, Penland Automotive's Company Policy Is : All Cars On The Lot Are Sold As Is. (Penland response to a Better Business Bureau complaint) ? CONSUMER DECEPTION & FTC VIOLATION ~ Not One Car On The Lot Was POSTED Sold As Is. Nothing indicated their policy. My husband told finance employee, Joey, we would purchase the Buick Enclave IF they Replaced Both Headlights and Repaired the Starting Issue that aborted our test drive. Joey agreed. After all sell papers were signed ? CONSUMER DECEPTION Penland slid in 'Sold As Is' paperwork. ??Trusting Penland would keep their word, I signed the last papers. Repairs were put off for One Month while Penland tried to get an appointment with a mechanic to take care of agreed repairs. ??We believed Penland was honoring the agreement made. Penland created lies ~ all to his benefit.?CONSUMER DECEPTION. After that month Penland claimed a totally different agreement was made. Refusing to honor the agreement Joey made. Penland offered me a $1500 check for repairs. I knew that wouldn't cover the agreement. I Refused. Joey Bullied me into accepting $1500. giving me an ultimatum: Take the Check or Walk Away With NOTHING $1500 was better than NOTHING. I took the check, with a promise that I was not finished dealing with their deception assault. Resolution Sought Pay for the agreed condition of purchase. Minus 1,500.00 already paid. Correct Deceptive Practices.

Company Response

5/27/2022

At the time of sale we promised to repair one broken headlight and the misfire from a spark plug. We gave her the option of us doing the repair or giving her reimbursement. She chose reimbursement. We gave her $1500 which was actually enough to cover the cost of both headlights and the replacement of the spark plug. Nothing else was promised at the time of sale.

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