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Penland Automotive, LLC complaints

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100 Fleming Street
Laurens, SC 29360 | Get Directions

(864) 520-2815

http://www.penlandautomotive.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Penland Automotive, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Penland Automotive, LLC

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7/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/24/2025

We got a car from this place and 2 days after we got it . It started blowing oil everywhere. I contacted the dealership told them what happened . And they said to bring it to them and they would take it to the shop that had worked on it in Feb .that was the first time we were told that . I told the lady I couldn't take off work it would be a few days . She said that was fine if it was after hours just to leave e it . Then on the day Jessica went to take it to themit started over heating so she turned it off and called me so I call my mechanic and he went and pick it up . He was going n g to try and check it out and that wasn't good enough. So then they wanted us to take it to the chrysler dealership . So I did that know they want us to pay chrysler to take it some where else . Know I v e already had to pay 400 to my and the bill at tha c chrysler dealershipis is over 1000. . Please if u can help with this matter or tell me what i can do I dont think it's far that they sold us a bad car Resolution Sought She really would really like to get another car of equal value or pay us the money we have payed on it . Every since the car broke down one of us has to miss 2 5or 3 days of work a week

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