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People Media complaints

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PO Box 12627
Dallas, TX 75225 | Get Directions

(866) 727-8920

http://www.peoplemedia.com

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Total Amount in Dispute:
$47.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services, unauthorized charges, dissatisfaction with services, customer service issues and difficulty cancelling and obtaining refunds.

Complaint Closing Statistics

1 complaints against People Media closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against People Media

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7/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $47.03 Amount Settled: $0.00

Customer Complaint

6/23/2021

Consumer alleges: On May 20, 2021 I paid $47.03 for a six month membership. On June 17, 2021 I discovered that I could not send emails to members which is a benefit of membership. On June 21,2021 I was told by Esther O. That I am not a member. On June 22, 2021 I was told by Daniel F. I am a member yet I am still unable to send emails to members. Resolution Sought Please fix the problem or give me my money back.

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