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Peoplefinders.com complaints

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548 Market Street Suite 29296
San Francisco, CA 94104 | Get Directions

(800) 718-8997

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

1 complaints against Peoplefinders.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Peoplefinders.com

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2/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $49.90 Amount Settled: $0.00

Customer Complaint

2/8/2024

I contacted them back in December to cancel my subscription via their website portal. I never heard back even though the message says someone will be in contact . I am unable to login in to cancel online. I have tried to call 2x and the wait times are unbelievably long. Resolution Sought Refund my money and cancel the subscription.

Company Response

2/14/2024

Hello Kerri, We were unable to locate an account with the information you provided. Please provide the first and last name, email address, and the billing zip code on your account so we can assist you. Best regards, PeopleFinders Customer Care [email protected] (800) 718-8997 Mon-Fri 7:00AM-6:00PM (PST) Sat-Sun 7:00AM-3:30PM (PST) PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

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