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People's Choice Flooring & Remodeling, LLC complaints

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5306 Primrose Lane
Bossier City, LA 71112 | Get Directions

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against People's Choice Flooring & Remodeling, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against People's Choice Flooring & Remodeling, LLC

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8/6/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

7/20/2021

I put down $2,500 down and was to pay the balance of $1,500 on completion. I contacted the owner and the salesman several times they keep saying okay they'll get someone out here. Resolution Sought Finish the job or give me a full refund.

Company Response

8/6/2021

Per Customer: Every since I filed the complaint I think it was like the next day or two they came out here and they've been working on the job ever since. I think they're about finished.

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