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People's Gas complaints

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200 East Randolph
Chicago, IL 60601 | Get Directions

(866) 566-6001

https://www.peoplesgasdelivery...

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Total Amount in Dispute:
$419.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against People's Gas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against People's Gas

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4/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: $194.78 Amount Settled: $0.00

Customer Complaint

3/25/2025

My father has had People's Gas for 50 years and pays his bill on time every month and now today he gets a bill for 352.38 his original bill is 157.60 he's being charges 194.78 for a bill people's gas claims from 2017. That's 7 years past due that he was never billed for. I spoke to Carol id #c139197 and she said it is people's gas fault for not catching it. So how is this my dad's fault? Resolution Sought I would like peoples gas to meet me half way at least since it isn't his fault and he's been a customer for over 50 years.

12/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $224.00 Amount Settled: $0.00

Customer Complaint

8/23/2024

My son put on people-s gas budget but this month of September 9,2024 people's gas bill keep saying $224.00 and my people's gas bills never lower I am on a fixed-income every months me and my son I get ssa my son get ssi checks every months and paylng $1,000.00 for rent every month and on very tight fixed-incomes and I am begging you pretty please find out why people's gas bills keep showing me and saying on people's gas voice mails $224.00 Resolution Sought To lower my people's gas bill back to $173 00 like I used to

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