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Peoples Products complaints

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252 Hartford Avenue
Newington, CT 06111 | Get Directions

(800) 354-7660

http://www.peoplesproducts.com

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Total Amount in Dispute:
$40,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Peoples Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Peoples Products

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3/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $40,500.00 Amount Settled: $0.00

Customer Complaint

3/4/2022

I hired Peoples Products to install new windows in my home on 11/9/2021. It is now 3/4/2022 and the job is far from complete. There are 12 of 15 windows that have no casings, 15 screens that are wrong material, crooked j channel, damaged and defective windows, they ruined my roof. I am looking to get my deposit of $4000 and $100 dollars a day for 365 days for a total of $40500. I do not want to deal with this company anymore. They have been here 6 times and job is far from done. I was originally told it would be a 2 day job. Bad business, terrible company Resolution Sought I would like the company to pay for my siding to be replaced, roof repair and new shutters. I would also like my $4000 deposit returned and $100 a day for 365 days for feeling like I am living in a fishbowl because I cannot put curtains up.

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