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Peoples State Bank complaints

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8 East Anderson Street
Rhinelander, WI 54501-3766 | Get Directions

(715) 362-7800

http://www.bankpeoples.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Peoples State Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Peoples State Bank

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4/3/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

3/11/2025

Peoples state bank closed my account and locked me out of my online banking. They refuse to tell me anything besides they can! Greg Framke Who i talked to sat and laughed at me and tells me my account is now negative and there is no way. Him and christy of Rhinelanders branch refuse to help and and are holding my money. They are very unprofessional. Im to the point where I am going to contact a lawyer about filing a lawsuit. Resolution Sought I want my money access to my online banking and i will not wait for a check to be mailed to me.

Company Response

3/24/2025

This customer violated account terms and conditions. Terms and conditions describe that account may be closed at any time for any reason by either party. This was communicated via phone. Closing letter is being complied as we await final clearance of outstanding transactions.

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