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Pep boys complaints

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4569 Jimmy Lee Smith Pkwy
Hiram, GA 30141 | Get Directions

(770) 222-5054

https://www.pepboys.com/stores...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pep boys closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pep boys

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3/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

2 weeks ago today I paid $3852 to pepboys for the work done and 4 days later the check engine light came on for one of the parts they replaced. The truck has been there since last Friday the 16th it is now again Saturday the 24th and my truck is in the same spot it was parked in last Friday . They claim now it's the oil pump which would throw a code and it's not I have my own scanner. I am now $260 dollars out for a rental car Resolution Sought I want my vehicle fixed and reimbursed for the rental car

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