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Pepco complaints

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8300 Old Marlboro Pike
Upper Marlboro, MD 20772 | Get Directions

(202) 833-7500

http://www.pepco.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Pepco closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Pepco

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10/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/27/2022

Pepco over charging me for my service, and also there is a supplier in my account that charging me also ,and no one is doing nothing about it, and the employee are so not helpful and clearly not doing there job Resolution Sought I will like for them to fixed my bill

6/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/24/2022

Pepco owns the field behind my house. We (homeowners) have called several times to get someone to come out to cut the grass to no avail. The grass is as high as the fence. I now have rodents, mice, snakes, lizards, and all sorts of bugs due to grass not being maintained. My mother and I are unable to sit in the backyard due to these rodents. Please help us. Resolution Sought Maintenance on that Pepco field (property).

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