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Per4mance Auto complaints

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7771 Waterloo Road
Jessup , MD 20794 | Get Directions

(410) 431-1367

https://www.p4servicecenter.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Per4mance Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Per4mance Auto

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6/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/2/2022

Financed a car through their finance company. Didn't have the car 60 days and the engine went out and I asked did they have a car to replace that one until mine was fixed and I was told no numerous times. So now I'm paying on a car that has to be fixed it went out on May 8 2022 mother's day. It's like they aren't even trying to do the right thing for me. I told them my wife has underline health conditions and that we can't keep catching the bus or being out in the heat Resolution Sought Find out why I'm not offered a loaner car from them. Until they fix my car. It's been there for 2 weeks

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