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Perfection Home Remodeling complaints

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884 Washington Street
Canton, MA 02021 | Get Directions

(857) 312-1378

https://perfectionhomeremodeli...

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Perfection Home Remodeling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Perfection Home Remodeling

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3/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

2/8/2023

Serge from perfection home remodeling got paint and stain on he new floor. Bathroom sink came of wall. Plumbing doesn't work as it did before he touched it. He removed part of the sub floor in the kitchen and didn't replace it. My kitchen floor as you on it you are walk up a small hill. Or a spend bump. He damaged my bed floor putting a door in. He broke a collectable plate his mother left him and he didn't tell us. We found it on the table after he left. He only put one coat if paint instead of two. When I gave him the next payment I asked him if he was deposited the check into his business account he said yes it wasn't a personal check. He didn't have time to do a walk through. When he left i walked the house. First the job never got completed. The next day I went to the back to cancel the check but he had already cashed it a a check cashing place. He was he spent most of time in his truck while his work did the work. We couldn't speak to him because he couldn't understand us. I now have hire someone to fix all the damages. Resolution Sought To receive 7000 so I can hire some who can fix the work Serge did plus fix the things he damaged.

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