Find a reputable business?

Complaints and Resolutions

Performance Chevrolet complaints

Read Complaints File Complaint View Full Report

3222 Beverly Pike
Elkins , WV 26241 | Get Directions

(304) 591-1077

https://www.performancechevywv...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$671.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Performance Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Performance Chevrolet

Sort by

1/10/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $671.25 Amount Settled: $0.00

Customer Complaint

12/13/2021

Never sent our paperwork to assurant gap for our refund..it's happened twice now since August of 2021..this was going to be money for our bills and Christmas....I called performance today again and Trinia is out of the office sick and will maybe be back on Monday..can't get anything done with them..please help..thank you Resolution Sought All we wanted was the paperwork faxed to assurant so we can get our refund..called assurant and they still have received nothing and it's been 13 weeks

Company Response

1/10/2022

Company states; Mr. Persutti was fully aware that the cancellation process can take greater than 90 days. They dropped off the necessary cancellation paperwork in October and it was processed electronically November 3, 2021. Performance cannot issue a refund check to Mr. Persutti until we receive a monthly statement and refund from the GAP company Assurant. Mr. Persuttie was issued a refund on December 14, 2021 and the check was returned due to an invalid address. The address was provided by the customer who when called said they do not actually receive mail at that address. Performance received the correct address from Mrs. Persutti and again mailed the refund which cleared our bank on January 5, 2022. The process would have been faster had Performance been provided with a correct address for refund. Please contact Performance with any other questions or concerns. Thank You,

Customer Rebuttal

1/10/2022

Consumer states; The company made it right with us. Thank you for your help.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile