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Performance Equity Partners, Inc. complaints

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PO Box 368
Tinley Park, IL 60477 | Get Directions

(708) 478-8678

http://www.peplending.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Performance Equity Partners, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Performance Equity Partners, Inc.

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12/14/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

I asked Tracy Thomas, The Mortgage Loan Manager. About a forbearance on my loan, She said, WHAT IS THAT, I said, it is asking you not to put my home in foreclosure, she said,we don't do that. I said, So where do we stand. She said that my loan was already turned over to a Lawyer. I had fallen behind because I had Covid and I also miss work because I have a lot of medical conditions. I have an Enlarged Heart....She is aware of my medical conditions.. On September 20,2022 She ran my debit card without permission. When I called to let her know that I did not have a full week. Could I please pay on Friday September 23. She said, NO. So, She ran it and left me $3.39 and no money for food... my sister called Tracy back, letting Tracy know that she did not have permission to run my card. Tracy and my sister got into it on the phone that did that did not end well, so in October when I called to pay my mortgage I was told I could not pay unless I also had the money for the 2 months I am behind plus the month they refused to let me pay. They said that they wanted $1,084.26 on Friday October 27, 2022...so now My loan is turned over to a Lawyer..my loan was for 7,330 on 2/6/2018. As of today I only owe $3,819.42. I feel Tracy went ahead and turned it over to a Lawyer because it is personal and not business. Remember, she and my sister got into it over my "Debit Card" I think it is not fare to me I have paid over $20,000.00 before the loan of $7,330.00. Resolution Sought I would like for them to work with me. Let finish paying on my loan... And most of all keeping. MY HOME ...I have paid $20,000. it is not fair to loose it for just owing the balance of $3,819.42 my sister even spoke to Rich Voboril, Senior Vice President in Collections Department. My sister told him what Tracy did and he said. We don't keep debit card numbers on file. but he said my Debit card number and my sister caught him. he did not know what to say.......

Company Response

12/2/2022

Timely payment of this loan obligation has been a matter of concern for much of the life of this note. We have tried to provide relief to the customer and his obligation to pay this consumer note through deferral of payments and have requested on a few occasions that legal actions by our attorney be withheld due to promises that payments would be made. These efforts have resulted in no long-term resolution or plan that is being adhered to. We have exhausted our efforts to bring this note current through the normal proceedings of mailed delinquency notices, repeated collection calls by our staff and attorneys' letters. We felt it necessary at this time to proceed through our attorney to finalize these delinquency issues.

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