Find a reputable business?

Complaints and Resolutions

Perfume Hut complaints

Read Complaints File Complaint View Full Report

17301 Valley Mall Road
Hagerstown, MD 21740 | Get Directions

(240) 707-6606

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$154.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Perfume Hut closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Perfume Hut

Sort by

1/16/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $153.58 Amount Settled: $0.00

Customer Complaint

12/27/2022

Will not refund me for what I purchased. I have not touched or opened the product. It is sealed and in the same condition they sold out to me. Resolution Sought Refund

Company Response

1/4/2023

We already have policy exchange only within 7 days. It shows in front of cash store register and on recipt too. In original packaging we cant do exchange on chanel creed and tomford because people buy original item in store and want refund with fake one. If they want they can go on that location exchange with something else if its never opened item they can also contact on this email perfumehut7@gmail.com. Thank you

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile