Complaints for Personal Computer Graphics Corporation in Santa Monica, CA

1007 Montana Avenue Suite 533
Santa Monica, CA 90403 | Get Directions

(310) 260-4747

http://www.photonweb.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the TV Tuner card ordered from the company would not function in their computer stystems. Some consumers found the cards to be incompatible, did not contain certain advertised functions, or they simply did not work. Customers returned the tuner cards requesting refunds. These customers complain their credit cards are allegedly not credited, and no refunds are otherwise received. The company responded to one complaint by stating thier policy is not to process refunds on merchandise returned without RMA numbers. Theyclaim this policy is posted on their website, and is in accordance with Postal Regulations. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Personal Computer Graphics Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Personal Computer Graphics Corporation complaints