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Perspire Sauna Studio complaints

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27692 Santa Margarita Parkway
Mission Viejo, CA 92691 | Get Directions

(949) 317-3182

http://www.perspiresaunastudio...

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Total Amount in Dispute:
$49.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Perspire Sauna Studio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Perspire Sauna Studio

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12/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $49.00 Amount Settled: $0.00

Customer Complaint

11/9/2022

I signed up for this on August 30, 2020 right before the pandemic hit during this time once they opened I called to ask for a refund because I didn't feel comfortable using their facility during the time that Covid was still very active thing happening within our country they said that there was no refund but the membership never expired I called today November 7, 2022 to use the service and was told that this that this service is no longer available and they would not honor the product that I purchased spoke with Annie who called the owner and the owner is the one that made this decision even though Annie is the one who delivered the information to me Resolution Sought I would not like to do business with this company I feel they stole my money offering me a product and when I couldn't use during a time when it's unsafe and I felt my safety was more important this company obviously did not because they sold me a product and now they don't want to honor it the reason I do not want a service comparable as I feel that I would be treated differently knowing that I filed a complaint

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