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PES Energize complaints

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128 South 1st Street
Pulaski, TN 38478-3216 | Get Directions

(931) 363-2522

http://www.pesenergize.com

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Total Amount in Dispute:
$165.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against PES Energize closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against PES Energize

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9/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $165.00 Amount Settled: $0.00

Customer Complaint

8/31/2022

Just gonna be brief as possible. This light department here has constantly cut my lights and water off for any amount. They did it when I lived in government housing they did it when I lived in another house and now the company is starting the harassment all over again at this address. I'm tired of being overcharged and I'm tired of having to speak or send my child up there to speak on my behalf. At 2:00 today they sent someone out here to take the meter out and turn our lights off. I immediately sent my child to go pay it off because I paid over half the bill in the first place and it is now 4:00pm and they haven't turn our lights back in yet. My food is getting ready to be ruined. Every time I speak with someone they are professionally NEVER wrong I'm always seen as wrong and it's always my fault when they clearly are overcharging me and I never can pay over half then pay the rest later. I've made payments to them that are missing or they either rung the bill up as lights only payment and made us all think that it was paid in full which is why I was behind Resolution Sought So START giving me and my children the same respect and rollover payments as they give other customers in this community. This company and it associates has overcharged me and have cut my lights gas and water off wrongfully too many times.

Company Response

9/16/2022

Her initial email stated that she was being overcharged and something is wrong with her online account. I gave a detailed account of both of her accounts (Electric and Internet) for her. We do not bill water, sewer, or gas. Mrs. Ray is correct, she was disconnected for nonpay on 8/29. Her electric account is due on the 12th of every month. We allow a 14 day grace period prior to being disconnect. Mrs. Ray had until the 26th to pay without interruption. During the 14 days a customer can make an arrangement (pay half) and get an extension past the 14 days. Mrs. Ray did not stop by or call to make an arrangement (a form has to be signed stating they understand if they do not make the payment on said date they will be disconnected and will not be allowed to make arrangements for 12 months). Mrs. Ray did not receive a courtesy call in August prior to disconnection because she had received one in June when she failed to pay by the 26th. Again Mrs. Ray's electric bills are due on the 12th of every month. She made a payment by phone on August 18th of $170.50. Her original bill amount was $287.62, after the 12th a late fee was added of $12.88 making the total $300.50. After her payment of $170.50, her balance was $130.00 that needed to be paid by 8/26 to avoid interruption. August 26th was on a Friday. Mrs. Ray was disconnected on Monday 8/29. She made a payment of $165.00 (130.00+ 35.00 reconnect fee) on 8/29 at 2:30 pm and was reconnected that day by the close of business (5:00pm). Our meter techs perform different duties throughout the county which is the reason service was not restore immediately. We do offer a prepay account. Customers pay for electric as they use it (like prepaid phones). If the balance gets to zero service is disconnected automatically and as soon as a payment is made bringing the balance up to -25.00 service will be restored automatically. Mrs. Ray is treated the same as other customers. If she needs extra time to pay, we allow 4 payment arrangements a year and will require her signature.

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