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PETCO complaints

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9125 Rehco Road
San Diego, CA 92121 | Get Directions

(858) 453-7845

http://www.petco.com

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Total Amount in Dispute:
$381.00

Total Amount Settled:
$0.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against PETCO closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
5	Unanswered

6 complaints against PETCO

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9/10/2026

RESPONSE: Complaint was not answered Amount in Dispute: $236.00 Amount Settled: $0.00

Customer Complaint

8/17/2026

Petco has a vetco subscription program where you are suppose to be able to get vet services through their stores for free along with store perks and savings. You can sign up for the services in store or online. However, when going to cancel it there is no way to cancel. There is no option on their app to cancel, no option on their web page. You can not cancel on their chat and the number that they give you to call does not lead to them cancelling your subscription. I have been calling them for 4 months straight to cancel and they still have not cancelled. I have disputed the charges with my credit card company but they continue to charge my card even after freezing my card. When I try to get help they give me the run around and tell me they are going to cancel it but give me no confirmation email or code for reassurance and then continue charging me. They have maxed out an entire credit card charging me. They do not even have vets in most of their petcos to offer the services they are advertising making it false advertising. You sign up for services you are promised and they are not even available to you in your state or area and then there is no way to cancel the subscription. It is very misleading. Resolution Sought I would like my subscription cancelled and all of my money refunded to my account. Ideally I would like the program terminated and no longer offered to the public as I see it as a scam. If that is not possible it should be required to be easily cancelled on an online platform yourself without having to call or talk to anyone and be required to give a confirmation of cancellation immediately.

11/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/24/2025

Spoke with their corporate office to address concerns of why they had my port in the back of their store near the managers office, did not contact us and after I contacted their Corp office they called my wife speaking crazy to her about not to bring in our other pets. No explanation was given and I have attempted to contact the Corp ceo with no resolutions. Resolution Sought Own up to their Corp policies concerning employees attitudes towards customers and to give explanation as to why my dog was not in the kennel area where others were kept and blew smoke screen to avoid why they didn't contact us once she was finished grooming.

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