Complaints for Peter Andrew & Company in Canyon Country, CA

18565 Soledad Canyon Road
Canyon Country, CA 91351 | Get Directions

(877) 744-4318

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege that that the company collects money from debtors, but fails to pay the creditor, and phone calls are not returned. A few complainants allege the company did not send any notification to collect payment, or that the company is collecting on a debt that the customer claims was already settled.

The company responds to complaints by explaining that the matter was closed, they closed the account, or that the customer failed to provide any documentation which could prove the debt was settled.

Complaint Closing Statistics

0 complaints against Peter Andrew & Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Peter Andrew & Company complaints