Find a reputable business?

Complaints and Resolutions

Pete's Auto Sales & Service LLC complaints

Read Complaints File Complaint View Full Report

119 North Main Street
Norwich, CT 06360 | Get Directions

(860) 892-9522

http://www.petesautosale.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,012.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Pete's Auto Sales & Service LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Pete's Auto Sales & Service LLC

Sort by

5/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $11.80 Amount Settled: $0.00

Customer Complaint

4/23/2022

I bought a car from him and paid cash and Pete sold it to someone else Resolution Sought I want my car

1/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/29/2021

Bought a car off them going on three weeks to get it repaired. Resolution Sought Get my car fixed.

Company Response

12/30/2021

The vehicles only problem is the tires are two different name brands but they are almost new we ordered a matching pair two one of the name brands but the wrong size was sent we are waiting on the new tires to come in which we have stated . Mr McCallum needed his vehicle asap because he had no transportation an need to get his child to the doctors or it would have been done prier to deliver . So as soon as they come in again due to the holidays they are behind we will make a appointment

Customer Rebuttal

1/6/2022

The vehicle needs tires the brake lights come on in a vehicle can pop out of park and the passenger side window will go down with the passenger side button but won't go up with the passenger side button them saying it only needs tires is a lie plus the traction control keeps popping on and off and they only want to get me used tires and I got a winter storm coming up this weekend

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile