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Petit Jean Electric Corp complaints

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PO Box 37
Clinton, AR 72031-0037 | Get Directions

(501) 745-2493

http://www.pjecc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Petit Jean Electric Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Petit Jean Electric Corp

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4/18/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/19/2024

My electric bill was in my name at my address and a family member used her friend that works for the company to switch my bill in her name then had my electric shutoff this is illegal now they want me to open another account what do I do?? Resolution Sought Refund without paying deposit

Customer Rebuttal

4/9/2024

So over 2 weeks later and the response I get is to file a complaint with another company?? Why did it take 2 weeks for this? What a joke

Company Final Response

4/18/2024

Petit Jean Electric Corp is a state regulated public utility. All complaint should be routed through the: Arkansas Public Service Commission PO Box 400 Little Rock, AR 72201-0400 1-800-682-2698

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