Pettito complaints

I purchased a mini dachshund on March 9, 2025 . The pet store States guaranteed healthy puppies on the website and a guaranteed five day warranty. You have to take your puppy within the first five days to make sure that it is healthy. I took the puppy to the vet at Banfield Hospital where she was diagnosed with pneumonitis on Thursday, March 13, 2025. I did email the pet store. I can only communicate with one person Crystal . Pray the contract is the puppy is diagnosed by a vet was in the first five days with an infectious contagious disease. You should get a store credit this was never offered to me. She requested reports and receipts, but stated that they couldn't guarantee reimbursement even if treatment is related to the pneumonia. They do not cover labs or x-rays. They did reimburse the first round of antibiotics and a dewormer because the puppy had potbelly and pill belly. A parasitic infection. Crystal is picking and choosing what should be reimbursed. The puppy received an anabiotic's dewormers probiotics. The first week the puppy did not improve. The puppy was input on a steroid. Another round of antibiotics I had to increase the puppies plan to cover the x-rays and now the puppy needs to be seen on a weekly basis to make sure that she is improving or for the vet to get a plan of care together for her to get better. Our communication has been through email, Crystal has never reached out to me via telephone. She stated that there is no other point of contact. Resolution Sought The best outcome would be for the company to cover her care related to the pneumonia. I wouldn't have to pay for a higher plan if they had covered the x-rays. At this point a store credit most likely means to return the dog which I believe is cruel. I'm not sure what happens to them once they get returned. And it would be cruel to my family who has poured time love and care into the puppy.

Read More

Read More