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Pfann's CPR Complete Auto & Truck Repair complaints

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1001 Commerce Drive
Grafton , OH 44044 | Get Directions

(440) 926-6091

http://www.pfannscpr.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pfann's CPR Complete Auto & Truck Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pfann's CPR Complete Auto & Truck Repair

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9/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

9/14/2022

They are my old employer Debbie Pfann wrote me a paper check for my final paycheck on September 6th the check came back insufficient funds to check bounced Resolution Sought Get me my pay that is owed to me

Company Response

9/15/2022

The check has a stop payment due to damage that was caused to our Company truck caused by Mr. Olah which was witnessed by another employee. This issue will be resolved when the bill for the truck is taken care of.

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