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PFG Funding complaints

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1313 South Country Club Drive
Mesa , AZ 85210 | Get Directions

(480) 649-5511

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PFG Funding closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PFG Funding

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4/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

3/28/2025

So I bought a 2015 Chrysler 200 C from Mesa motors. The vehicle is financed through Pfg funding. The dealership told me it was their vehicle so that was why I got approved to get financed for that particular vehicle since day one I had issues with it. It started to increase in temperature. I brought it to the attention of the dealership. He said that it would get fixed if there was any problems because it was under warranty through Pfg funding so they end up taking the vehicle the actual same day because there was another issue with the lightbulb missing They kept my vehicle for about almost 2 weeks. They didn't do anything about the heating part of the vehicle ever since then I had to replace several parts there's parts that are under warranty things that are not under warranty as they were replacing parts on the vehicle there, I did bring up to their attention again about the vehicle getting hot. They looked at it they said, and they recommended that I took it to the dealership, but they would have to keep it for three days so about a week later, my engine light pops on again been communicating with the Service Department manager KC at Pfg funding made appointment March 14 dropped my vehicle off. They said that they were going to order a part and that it should be there within a week by the following week. It has not showed up now they're telling me it's gonna be another week I've been renting a vehicle from a rental company paying for it out-of-pocket. Spoke to Casey and Resolution Sought I would just like to get out of this vehicle and get into something else since it's their vehicle financing it and it was their vehicle from what the dealership told me. I don't know why they couldn't just take the car back and get me into something else or fix the car The right way and not half fast so that they keep charging me a deductible

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