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PhantomPlate complaints

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PO Box 61212
Harrisburg, PA 17106 | Get Directions

(800) 359-2562

https://photoblocker.com/

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PhantomPlate closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PhantomPlate

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10/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $119.98 Amount Settled: $0.00

Customer Complaint

10/22/2021

I placed my order for Photo Blocker on August 15th 2021. Order number 62891. I never received my merchandise. Sent an email and Jeff responded that my order was placed through their Sister Company. There is a 1-800-359-2562 phone number on my receipt. However, Jeff maintained the number was not affiliated with their company. On October 21, 2021 I called the 800 number and Jeff answered. He maintained that they forwarded their calls to him. Jeff's number is 973-350-6106. Resolution Sought Refund my $119.98

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