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Phase One Car Care & Sales complaints

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2406 Wilco Blvd
Wilson, NC 27893 | Get Directions

(252) 206-9951

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Phase One Car Care & Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Phase One Car Care & Sales

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12/16/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/1/2021

I bought a car of the lot 2 days after I drove it the check engine light came on it started messing up. I agreed to put it into the shop after I got it back it messed up even more to the point it left me and my daughter on the side of the road. They agreed to put it back into the shop but now they are saying they are not able to fix it and wont give me my money back or another car. I also believe they are resetting the check engine lights. Resolution Sought Give me my money back or another car

Company Response

12/6/2021

Company states they were put in a Mustang (different car than originally sold) yesterday.

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