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Phenom Pest Protection complaints

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9009 Mendenhall Court Suite H
Columbia, MD 21045 | Get Directions

(410) 312-7233

http://phenompest.com

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Total Amount in Dispute:
$299.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Phenom Pest Protection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Phenom Pest Protection

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12/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $299.00 Amount Settled: $0.00

Customer Complaint

11/15/2021

Young guy came to my former residence offering services to spray around my home also acknowledged that he signed my neighbors up for service. I signed for service. He said it would be about $50 per service. He came the 1st time. It did not take care of the spiders so they came again still nothing. I elected to not use them again due to poor service and the fact I was moving. They were paid in full for each time. Now threatening me by trying to make me pay a cancellation fee for a contract I never received nor want and demanding my new address and a correct email which they should have had. They tried to have funds withdrawn from my credit card illegally. Resolution Sought Stop harassment and threats to impact my credit if I don't give them my new address and and the correct email which they should already have had. I no longer live there and don't want their terrible service the product did not work. However they were paid for services rendered. I have never received a contract and should not be bound to one

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