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Philips66 complaints

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8701 Raytown Road
Kansas City, MO 64138 | Get Directions

(816) 737-5960

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Total Amount in Dispute:
$13.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Philips66 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Philips66

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1/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $13.16 Amount Settled: $0.00

Customer Complaint

12/11/2023

I have purchased cigarettes at this location for five years. Today I happened to look at my receipt an see that the purchase price was 6.77 with a coupon of fifty cent off. The cashier rang me up for the 6.77 an added fifty seven cent for sales tax but didn't subtract the fifty cent an the tried to tell he did. I have my receipt an cigarettes package that shows that they are not tacking the fifty cent off of the purchase but advertising like they are. This has been going on for years unchecked. Conoco 8701 Raytown Rd Kcmo 64138. Resolution Sought Stop the predatory pricing an false advertising. Extremely Rude to consumers trying to purchase. When I tried to reason with the cashier he became verbally combative. I was not rude or argumentative I just wanted to know where was the fifty cent subtracted from the price an he could not answer so he starts making a Sean like I'm someone that's wrong an starts speaking loud to me in Arab Language which I can't understand. The blatant disrespect was apparent.

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