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Phillip Perry Auto Sales complaints

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409 Highway 82 W
Greenwood, MS 38930 | Get Directions

(662) 453-0883

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Phillip Perry Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Phillip Perry Auto Sales

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8/16/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/7/2021

Perry Auto Sales sold me this Jeep Liberty and he knew this truck was no good I got this truck March 18 2021. I've bought 3 different parts for this truck and I've gotten the oil changed 3 times now it's in shop because it was smoking out tail pipe and the mechanic is saying it was the Turbo. Resolution Sought Pay my money back. That's all I want they can have the truck it's not serving me any purpose

Company Response

8/3/2021

This truck was sold "AS IS" no warranty 2 months ago she called with the problem. I said bring it in and we can check it out. She waited over a month to bring it, the mechanic says she hasn't changed the oil since it was bought from us, she can't prove any parts of oil change were done. I'm sorry her used car has given some trouble but it's not our responsibility to repair it or give any money back.

Customer Rebuttal

8/3/2021

I have changed the oil three times since I got the truck I have the proof that the oil been changed 3 times.

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