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Phillips 66 complaints

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9943 Highway 60 East
Wyatt, MO 63882 | Get Directions

(573) 427-0771

http://www.phillips66gas.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Phillips 66 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Phillips 66

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2/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/16/2021

I pulled up to the gas station and the pump did not work after trying my credit card. There was a man at the gas station, and I assumed he was getting gas. There were no visible signs stating that the pumps are not working. When the first pump didn't work,I tried several pumps thereafter. The next subsequent day the gas pump charged me $100.00 give times which averaged to $500.00 for a pre-authorization Dee. I never got gas. This has placed me in a financial hardship as I have a car more due and my bday is Saturday. I would like to be accommodated for my hardship. Not to include the emotional stress I endured not knowing if I could make it to another gas station and I had to cross another bridge doing so. I reside in another state and I was visiting the surrounding area Resolution Sought I would like a $500.00 refund for my hardship and emotional stress.

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