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Phillips Edison & Company complaints

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11501 Northlake Drive
Cincinnati, OH 45249 | Get Directions

(513) 554-1110

https://www.phillipsedison.com...

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Total Amount in Dispute:
$6,254.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Phillips Edison & Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Phillips Edison & Company

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4/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: $6,254.29 Amount Settled: $0.00

Customer Complaint

3/25/2025

I am the owner of US Nails. I have a 15 year lease as the Tenant with SouthField Center Station, LLC who is my Landlord. For the past 15 years I have paid my rent & additional CAM Fees including my proportionate share of Real Estate Taxes of $425. In April of 2024 I renewed my 5 year term lease, I received an email confirming that the additional rent of $425 would remain fixed. However, The Landlord sent me a bill of $6,254.29 stating I owed additional Tax for calendar year 2023. I have never received any additional Tax charge as I pay the tax within the CAM Bill monthly. I advised the Landlord that this charge is a mistake & the Landlord changed my lease without my authorization adding $536 dollars in an extra charge every month. Even though I have paid the yearly increases in rent & $425 each month, they have illegally charged my lease & stated if I did not pay this illegal double tax, I would be evicted from my Business. My wife & I run this Nail shop Business & this double taxation and illegal eviction will cripple our business. Thank you for all your help. Resolution Sought I would like the Landlord to cease this illegal collection of taxes I've already paid & stop the harassing eviction threats. I continue to pay rent & the $425 CAM Charges, yet the Landlord states I'm going to be evicted for failure to pay this $6,254 in a proportional Tax bill that I already paid monthly. The Landlord states they can charge me any amount they want as additional Rent. I also believe because we are Vietnamese, I am being unfairly discriminated against.

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