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PIC Home Pros LLC complaints

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51 Harvey Road
Londonderry, NH 03053 | Get Directions

(603) 458-6904

http://www.pichomepros.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against PIC Home Pros LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against PIC Home Pros LLC

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1/20/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/17/2023

I was told this company had an A+ rating with the better business bureau. That is why we did business with them. They were very unethical. The subcontractor they used was poor quality and they did not deliver the product or service that was agreed upon. I may have been taken advantage of for being naïve and trusting. I just don't want other people to choose this company based on a better business bureau rating that is incorrect Resolution Sought Operate honestly and supply the product and service paid for.

Company Response

1/20/2023

Per consumer states; The company did reach out to me in anger when he received the complaint. He really wanted me to take the complaint or review down and he wanted to work with me. Thank you again.

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