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Picasso Pawn complaints

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5004 NC Highway 55
Durham, NC 27713-9433 | Get Directions

(919) 220-4164

http://www.picassopawn.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Picasso Pawn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Picasso Pawn

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1/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/4/2024

I got a notification stating that my pawn was going to be due. I came in to pay the pond all the employees in the pawnshop are disrespectful. None of them greeted me when I walked in and then dude denied me my purchase on my pawn I speak on how rude they are an where when I came in and then the other employees in the store, start it, cursing at me, saying, that I was lying when no one greeted me when I came in, I walk to the counter. The lady turned around, walked off from me without acknowledging me, and the other guy walked up to help me and was on his phone on a phone call and then acknowledged me after he got off his phone call his cell phone call so I don't know what is going on with these people in the stores that supposed to be doing a job but all they do is give you their ego and don't know how to operate as adults with a task at hand I don't feel as that these people should be in their position of powers, and dealing with things like this all I did was respond to a notification to come pay for mine pond. Resolution Sought I think that people should do their job not handle situations with ego and that is exactly what that manager did gave me his ass to kiss and denied me my right to payment because of his position of power that he feels that he can flex and that's not doing your job. I had the money to pay and just because they didn't like that I spoke on their customer service. He denied me service. And said my pawn is gone totally disrespectful for what reason.

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