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Piccadilly Palace complaints

181 Audrey Lane
Union, MO 63084
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(314) 860-6418

https://piccadillypalace.com/

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Piccadilly Palace closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Piccadilly Palace

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12/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

11/13/2025

On the day of Nov 8th I entered the arcade and began playing a couple games I had a balance of between $80-100 on machine and decided to cash out as I had other thing to do. I pressed the "ticket" button and no ticket came out. I notified the employee who took my name, phone #, and wrote the time and amount down. At the moment I was satisfied as she assured me it would be fixed soon because someone else had the same problem. I asked why there was no sign up if it had happened previously? And then she made a sign, placed on the machine, and I left. I checked back towards the end of the night, no change. This was a Saturday. I checked again Sunday afternoon. No change. I had out of town engagements Monday , so I tried to stress the urgency, and was completely disregarded. I attempted to contact the owner of the business, Scott Schuh, who did not seem to care at all about his business, his customers, or their obligations. He directed me to the machine owners , Jerry Hunt. He gave no contact information, only said he contacted them on Messenger, which I attempted with no progress. As a result I had no money, no gas, no food, nowhere to sleep, and ended up sleeping in my car on a freezing cold night. Starving while trying to have my money returned from very unprofessional and unapologetic business owners who have no problem making profits but can't hold up to the moral obligations of fair business practice. Which in my opinion is unacceptable. Resolution Sought I would like the business to refund my $90, possibly offer me something, ANYTHING for the troubles I endured and went through, and take a class or course on ethical business practices

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