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Pick-A-Part complaints

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8010 Old Highway 99 SE
Tumwater, WA 98501-5734 | Get Directions

(360) 357-4466

http://www.picknpull.com/locat...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pick-A-Part closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pick-A-Part

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7/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/30/2023

The employees here are completely disrespectful...at the front desk Chris was very rude and disrespectful and so was the supervisor Melissa they were talking to me my friend like we were children . Instead of talking to us they us. It was my first time there we were not clear on the procedures and they started yelling at us and talking about not giving us service. I am very sick fighting cancer and I was so upset my blood pressure was 169 over 108 . I I have never felt so disrespected in my life . I am a person of color and I believe that is why they were so rude. Every other person they spoke to they were very nice to. I felt like a fish out of water the way they were talking to me. Resolution Sought I'd like them to be informed that they were wrong and I'd like them to be reprimanded of some sort. Because, when you work with the public, that's not how you do business, we're giving them money and business and you can not talk to everyone like a child.

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