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PiercePrime, LLC complaints

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2429 State Road 1
Butler, IN 46721 | Get Directions

(260) 452-4680

https://thewifiguy.online/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against PiercePrime, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against PiercePrime, LLC

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6/25/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/11/2026

I had written you a couple times about the freezing up and circling but you can hear the voice but the tv is frozen. you keep telling me it my cable company. I had them come out so many time and it not them. I had done everything you said unplugged internet unplugged the TV for like one minute or two and reconnect uninstall and re-enter it again. I have to keep going in and out to just to get a picture right now. and I not the only one with this problem and brother-in -law having the same issue with there TV too. and it keep going to this channel is off line try again later when you are watch it really. I think that I going to report this to the Better Business Bureau to let them know that your about your service. You are not doing your job for your customers. And I also be sending them this e-mail so they can follow-up. Now what can I do to be a happy customer with you. Resolution Sought To get the issues fix. They only have a e-mail address [email protected] There is no address or phone number on line for them. Can you help me on this.

Company Response

6/14/2026

We remember this customer and made multiple attempts to assist him through our support system. Our company provides support through a ticketing platform and does not offer phone or email support. This support model is common among many technology, networking, and smart home businesses. Throughout the process, we worked diligently to guide the customer through troubleshooting and resolving the network issues he was experiencing. Unfortunately, despite our efforts and repeated assistance, we were unable to meet his expectations regarding the support channels we offer. His primary concern was our lack of phone and email support rather than a lack of response from our team. We understand that not every business is the right fit for every customer. While we always strive to provide excellent service and successful outcomes, there are occasions when expectations and service models simply do not align. In those situations, it may be best for both parties to part ways professionally. It is also worth noting that this customer was referred to us by an existing customer who has been very satisfied with our services. We appreciate the trust our customers place in us and remain committed to providing responsive and effective support through the channels we have established.

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